Different parks have different WiFi offerings. If they provide a “hotspot”, a login page will come up when you first connect. On that login page, you either type in your voucher details, guest code, or press a button to get internet access. If the login page doesn’t come up, click on the link below:

Please Click Here. (hs.linkworks.nz)

Some devices interact with the captive portal/login page differently which may stop the login page from popping up. In your browser (chrome, safari, edge etc) go to hs.linkworks.nz or click on the link above.

You can logout by going to hs.linkworks.nz or click on the link below:

Please Click Here.

This will bring out the Status Page where you can renew, logout, and check your voucher details.

You CAN use multiple devices per voucher, and the number of devices will be different for each park. When the limit gets reached, you can logout one of the devices, and then log the new one in. Example: (there are 3 devices per voucher, you can log a 4 th device in by logging one of the initial 3 devices.) Disconnecting from the WiFi is NOT logging out the device, your device only goes idle. You can go to hs.linkworks.nz and logout from there or wait for 24 hours to get a new device logged in. If you are having trouble logging out or need to be connected immediately, please contact us.

If the number of devices is within the site limit, please refer to Random/Private WiFi MAC address FAQ.

Users getting this error means that you have run out of data or reached the voucher’s expiration date/time. You can verify by going to the website’s Check Voucher section and search for your voucher. Logging in will redirect you to the top-up process while pressing the Buy Now button will redirect them to purchase a new voucher process, they will need a card for it.

Usernames and Passwords are case-sensitive. Check if the Caps Lock is on, spaces before and after the username or password, and avoid auto complete. Ensure you are typing the correct characters into the field. If you have a  voucher, please recheck the details on it.

Some devices that do not have the ability to bring up the login page in a Hotspot environment. We can help by ringing us when you are at the point of selecting a WiFi signal, we can log your device in remotely.

VPNs are a great way to secure your traffic and allow you to access remote servers while away. Having it on before logging in disrupts the login process. You must disable/turn off your VPN, if in use, and then connect to the WiFi, login, and then re-enable.

Using WiFi at a Holiday Park location is NOT the same as using WiFi at home.

Your device may not be getting sufficient wireless signal for a reliable connection. One or two bars of signal strength may not be enough. There are several causes such as obstacles, distance and interference. WiFi needs good line of site between your device and the Access Point.

What you can do:

(a) Try to move closer to the Access Point, if you know where it is. Sometimes, just 1 or 2 metres can make all the difference. Find a spot where the signal is stronger. There will be places where WiFi works more reliably.

(b) Many holiday parks have large trees and other obstacles, such as buildings, which can absorb or bounce WiFi signals. Try to use your device in a clear space away from trees, buildings and vehicles.

(c) Inside a motorhome, caravan or vehicle you may experience a weaker signal. Try to use your device near a window or outside the vehicle.

Random MAC or Private WiFi address is a security feature on the new versions of OS (Android 10 or higher and iOS 14 or higher) that generates a random MAC address for the WiFi interface of your device. The hotspot will see it as a different device thus adds to the total number of devices logged in. Ensure that it is off and try logging in again.