VoIP Calling Fair Use Policy
Included Calling Allowance
LinkWorks VoIP calling plans include a specified number of calling minutes per billing month. The included minute allowance is indicated in the name and description of the selected plan.
Application of Included Minutes
The included calling allowance applies to:
- Outbound voice calls.
- Inbound toll-free (0800/Freephone) calls received by the customer.
- Any other call types specifically included within the customer’s service plan.
Excess Usage Charges
Where a customer’s usage exceeds the included monthly minute allowance, LinkWorks reserves the right to charge for all excess usage at the applicable rates in effect at the time of use. Excess usage charges may be invoiced separately or included on the customer’s next billing statement.
Fair Use
The included minute allowance is provided for normal business use only. LinkWorks may investigate unusually high, excessive, or abnormal calling patterns that are inconsistent with typical business communications. Examples include, but are not limited to:
- Call forwarding services intended to bypass usage limits.
- Automated calling systems generating excessive traffic.
- Resale, wholesale, or carrier-type usage.
- Any activity that may adversely affect network performance or service availability for other customers.
Right to Monitor and Apply Charges
LinkWorks reserves the right, at its sole discretion, to monitor usage patterns and to apply excess usage charges where the included allowance has been exceeded. LinkWorks may also require a customer to migrate to a more suitable plan where ongoing usage consistently exceeds the included allowance.
Policy Changes
LinkWorks reserves the right to amend this Fair Use Policy and applicable excess usage rates at any time by providing reasonable notice to customers.
Acceptance
By using a LinkWorks VoIP calling plan, the customer agrees to comply with this Fair Use Policy and acknowledges that usage in excess of the included monthly allowance may incur additional charges.
